Shipping policy
Sunkissedhouse Shipping Policy
Effective Date: September 30, 2024
At Sunkissed House, we aim to deliver your organic skincare products in a timely and efficient manner. Please review our shipping policies below to understand how we handle orders.
1. Shipping Destinations
We currently ship to locations within the United States and select international destinations. If you are located outside of the U.S., please contact us to confirm if we ship to your country.
2. Processing Times
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During peak times, such as holidays or new product launches, processing times may be slightly longer. We appreciate your patience.
3. Domestic Shipping Rates and Estimates
We offer the following shipping options for domestic orders:
- Standard Shipping (5-7 business days): $[4.99-7.99]
- Expedited Shipping (2-3 business days): $[9.99-14.99]
- Overnight Shipping (1 business day): $[19.99-29.99]
Shipping charges for your order will be calculated and displayed at checkout.
4. International Shipping
For international orders, shipping times vary depending on the destination. Please allow 7-21 business days for international deliveries.
Shipping rates for international orders will be calculated at checkout based on the destination and shipping method chosen. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
5. Order Tracking
Once your order has shipped, we will send you a confirmation email with your tracking number. You can use this tracking number to monitor the status of your delivery.
6. Shipping Delays
While we strive to meet delivery times, we cannot be held responsible for shipping delays caused by carriers, inclement weather, or customs processing for international orders. We recommend contacting the carrier directly if there is a significant delay with your shipment.
7. Damaged or Lost Packages
If your package is damaged upon arrival or lost in transit, please contact us at [paige@mysunkissedhouse.com] with your order number and photos of the damage (if applicable). We will work with you and the carrier to resolve the issue.
8. Shipping Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible at [paige@mysunkissedhouse.com]. We will do our best to update your address, but cannot guarantee changes if the order has already been processed or shipped.
9. Undeliverable Packages
In the event that a package is returned to us as undeliverable due to an incorrect shipping address or other issues, we will contact you to arrange reshipment. You may be responsible for additional shipping fees in this case.
10. Contact Information
If you have any questions or concerns regarding shipping, please reach out to us at:
Sunkissed House
[paige@mysunkissedhouse.com]